1. Registration & Membership

Q: Why didn't I receive any verification mail?

Please contact our customer hotline or e-mail, we will recheck your given information and resend the verification mail to you soon.

Q: How may I change my account details?

You may edit your profile as long as you sign in as our member.

2. Return and Exchanges

Q: How do I return an item?

If for any reason you are unsatisfied with your order, please refer to our Return Policy at Terms & Conditions.

Q: How do I receive my refund?

You will be refunded via your bank account, if needed, please contact our service hotline and offer your bank account for the service.

Q: May I exchange an item?

Unfortunately, we do not offer exchanges, only refunds or replacements (for damaged/defective items). However, you can simply return your item for a full refund and place another order through our website. please refer to our Terms & Conditions.

3. Payment

Q: What other ways can I pay for the product I just bought?

Sorry, currently COD(Cash on delivery) is the only payment method we're offering.

4. Shipping & Delivery

Q: How long does delivery of packages take?

If you are in Metro Manila, you will receive your order in 3 - 5 business days. For customers outside Metro Manila, orders are delivered in 5-10 business days.

If we are unable to meet the estimated delivery date, we will let you know as soon as possible. If you are unavailable to receive a delivery, our courier may leave you a delivery attempt notice informing you of re-delivery or giving you instructions.

We will send you an email containing tracking information for your order once it has been shipped out of our warehouse.

Q: What if the product I received is damaged/defective, is missing items/parts, or is the wrong product?

In the rare circumstance that you experience any of these issues with a product you have received, please follow the instructions found in our Terms &Conditions.

 
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